Cloud Collaboration

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Centralized, cloud-based collaboration tools that improve productivity for employees, both deskbound and remote; process wherein shared documents are stored in a central cloud storage. Different people -- usually members of a team -- have access to the cloud, giving them the authorization to upload, open, modify, and leave comments on documents.

  

Infrastructure-as-a-Service

Cloud-based, IaaS solutions to maximize benefits of a flexible infrastructure while maintaining reliability, functionality, and security. self-service models for accessing, monitoring, and managing remote datacenter infrastructures, such as compute (virtualized or bare metal), storage, networking, and networking services (e.g. firewalls).

Colocation

Disaster Recovery

Hybrid Cloud

Private Cloud

Public Cloud

Storage

   

Software-as-a-Service

Software as a Service (SaaS), uses the web to deliver applications that are managed by a third-party vendor and whose interface is accessed on the clients’ side.

With SaaS, it’s easy for enterprises to streamline their maintenance and support, because everything can be managed by vendors: applications, runtime, data, middleware, OSes, virtualization, servers, storage and networking.

CRM, ERP, Issue Tracking Modules

Document Management/

Fax Solutions

Hosted Exchange

SharePoint

  

Containers-as-a-Service

Containers as a service (CaaS) is a cloud service that allows software developers to upload, organize, run, scale, manage and stop containers by using a provider's API calls or a web portal interface. As is the case with most cloud services, users pay only for the CaaS resources – such as compute instances, load balancing and scheduling capabilities .

Collaboration/ Conferencing

Contact Center

Hosted VoIP

Lync Integration

SIP Trunking (VoIP)

Video

 

IT-as-a-Service

IT as a service (ITaaS) is an operational model where the information technology (IT) service provider delivers an information technology service to a business. The information technology is typically delivered as a managed service with a clear IT services catalog and pricing associated with each of the catalog items. At its core, ITaaS is a competitive business model where businesses have many options for IT services and the internal IT organization has to compete against those other external options in order to be the selected IT service provider to the business.

Cloud Security

Hosted/Virtual Desktop

Mobile Device Management (MDM)

Outsourced IT Support, Monitoring & Mgmt (MSP)

  

CC-as-a-Service

CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. CCaaS solutions typically provide direct integration with databases, CRMs, workforce management, quality monitoring, UCaaS and VoIP applications. Seamlessly integrate the latest applications to your existing technology infrastructure.

  

UC-as-a-Service

Unified-Communications-as-a-Service (UCaaS) is a complete package containing all the communications tools that businesses use every day. This will undoubtedly include voice and telephony, and perhaps mobile support for companies with a bring-your-own-device (BYOD) policy. It may also include email and voicemail, key system emulation, audio and video conferencing solutions, presence and instant messaging, or even desktop and thin browser clients. A UC platform will likely also incorporate communications applications, such as integrated contact centers and workstream collaboration tools. All of this is highly customizable and scalable to meet the needs of each individual business.